Assign user to CC

3 replies
344 views
Translate

Hi,

Just assigned a user to CC. Normally it works like a charm, but now the user doesn't have access to the apps, even though I assign all apps to the user.

Can somebody help, we are in a rush!

Cloud storage web assets

This topic is closed to new replies. Start a new post to keep the conversation going.

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

Regards,Ashish Harrison

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

Translate

Regards,Ashish Harrison

Abambo

Community Expert

Is you problem connected to this? https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-message-quot-you-don-t-have-access-to-manage-apps-quot/m-p/13557426#M43866

Translate

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

did they check their email (including spam folder)?

if so, and adequate time for reception has passed, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.