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mohammedy58943493
Participant
February 6, 2023
Answered

Assign user to CC

  • February 6, 2023
  • 3 replies
  • 335 views

Hi,


Just assigned a user to CC. Normally it works like a charm, but now the user doesn't have access to the apps, even though I assign all apps to the user. 

 

Can somebody help, we are in a rush!

 

 

 

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

3 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
February 6, 2023

Hi @mohammedy58943493 if you have recently renewed your contract and getting this error, please connect with Adobe Support.

Sometimes due to high volume, the Provisioning gets delayed, and after 6 hours the issue persists I suggest you please connect with Ent Supp.
Thanks!

Regards,Ashish Harrison
Abambo
Community Expert
Community Expert
February 6, 2023
kglad
Community Expert
Community Expert
February 6, 2023

did they check their email (including spam folder)?

 

if so, and adequate time for reception has passed, open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

<moved from cc services>