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frederikee47675991
Participant
October 6, 2021
Answered

Assigned Adobe CC license not available to new user

  • October 6, 2021
  • 1 reply
  • 361 views

Dear all,

 

Last week I added an extra CC license to our license pool. I created a new user and assigned the licens to it. Wherever I login with the new user, I get the message that the user uses a free account with a temporary trial license. When I log out and back in with the admin user, I can see the new user with the CC license assigned to it. I tried to remove the new user and created another one, but still same problem. Am I doing something wrong, or is there anyone who knows how to solve this issue?

 

Regards,

Arjan

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Correct answer frederikee47675991

So sorry, 

Just found out I had to finish the account configuration via the link in the email that was sent. There you can connect to the team. I just logged in via the adobe website. So problem solved. 

 

Regards,

Arjan

1 reply

frederikee47675991
frederikee47675991AuthorCorrect answer
Participant
October 6, 2021

So sorry, 

Just found out I had to finish the account configuration via the link in the email that was sent. There you can connect to the team. I just logged in via the adobe website. So problem solved. 

 

Regards,

Arjan