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Participant
Mar 19, 2020 5:48 PM UTC
Answered

At home access for my students? Photoshop CC and Lightroom Classic

Hello ,

My schools Tech Dept filled out the form to request access for my students now stuck at home, however, they have not heard back. I am sure Adobe is overwhelmed but it has been 5 days since requesting? Should they re-send the request? 

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Vikrant R
Vikrant RCorrect answer
Inspiring
Apr 3, 2020 6:36 PM UTC

Yes. We do. You can share the following article: https://helpx.adobe.com/enterprise/kb/edu-install-CCapps-covid19.html. It also contains a downloadable MS Word file, in case you want to copy/paste and send you own custom instructions.

4 replies

Bani Verma
Legend
Apr 3, 2020 10:36 AM UTC

Hey, I just wanted to check if your students and teachers are successfully enabled and have access now?

Hope it's all working great, however, if you have any queries let us know.

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Participant
Apr 3, 2020 1:35 PM UTC
Hello,
Most of my students have been able to access—some still have issues. Do you
have the steps listed anywhere on how to download using school credentials?
Thank you,
--
Ms. Leila May
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Vikrant R
Vikrant RCorrect answer
Inspiring
Apr 3, 2020 6:36 PM UTC

Yes. We do. You can share the following article: https://helpx.adobe.com/enterprise/kb/edu-install-CCapps-covid19.html. It also contains a downloadable MS Word file, in case you want to copy/paste and send you own custom instructions.

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Bani Verma
Legend
Mar 19, 2020 7:22 PM UTC

Hi there, 

 

We've started provisioning the organizations and you should hear from us soon. We really appreciate your patience, please bear with us as we work through all the requests.

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