Attempting to authenticate SLD in a Mac lab through Adobe CC App results in 'Quit / Repair' error

Question

This will happen randomly and intermittantly to non-admin users in all of our Mac labs about 10% of the time when attempting to log in using the Adobe CC App from the menu bar. The Quit / Repair error box will show, and the blue progress indicator will constantly spin in the Adobe CC App menu drop down window. The user's only option is to restart the computer which works most of the time but not always.
 
It seems as if Windows version users might be having similar problem and that Adobe is aware of it and working on a fix...
 
https://www.reddit.com/r/k12sysadmin/comments/d3dbxv/adobe_cc_causing_a_repairquit_error_and_not/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
 
Is there a fix now for the macOS version of the CC app?

Bani Verma · Accepted Answer

Hi,

It appears to be a Creative Cloud desktop app installation failure, for better troubleshooting, I would recommend contacting the support teams directly by opening a case through Admin console: https://helpx.adobe.com/contact/enterprise-support.cc.html

Meanwhile, you may also try the following step as a workaround,

Go to the following location and give full permissions to all users for this particular file:

/Library/Application Support/Adobe/Adobe Desktop Common/IPCBox/AdobeIPCBroker

After this try using the Adobe Creative Cloud desktop app again and check if it still pops up the error.

Hope this helps.

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