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R
rtoadobe
Participant
January 15, 2018
Answered

AUSST doesnt download all Updates Processed 604 out of 604 items Error in 30 items

  • January 15, 2018
  • 6 replies
  • 1036 views

Hello folks,

I have an Error on my AUSST Server.

It doesnt Download all Updates

The Download starts normally but it seems at the End that it doesnt can receive all items.

What i've tried to fix it:

- 15x incremental installations

- 1 complete fresh installation

- add module mappings

This topic has been closed for replies.
Correct answer alisterblack

I mean the Updates from the applikations which version is over 2015 i cant download them .

And i didnt suppressing them.

Should i try it on a Client which isnt setup by an Image of this tool?


OK I think we need to dig further into which apps AUSST is not downloading.

These are listed in your AdobeUpdateServerSetupTool.log stored below;

    Windows: %temp%

    macOS: ~/Library/Logs

Open AdobeUpdateServerSetupTool.log with a text editor and go down to the end. you can see some Items like below;

03/29/17 12:35:29:877 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip. 
03/29/17 12:35:30:095 | [WARN] | | AAMEE | HUM | HUMInterface | | | 14120 | Unable to download update file F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip. Error Code (1). Retrying now ... 
03/29/17 12:35:31:811 | [INFO] | | AAMEE | HUM | HUMInterface | | | 14120 | Item failed F:\inetpub\wwwroot\updates\Adobe\updates\oobe\aam20\win\PhotoshopCameraRawForElements14-9.1\9.5.50\setup.zip.

1. Go the directories with errored items and remove.

2. Run AUSST with incremental mode ( --incremental). Errored items will be downloaded.

6 replies

alisterblack
alisterblack
Inspiring
January 16, 2018

The error in 30 items does not necessarily indicate a problem - AUSST is not selective and will try to sync much older items and some that are compatible with older packaging methods such as AAMEE. The Exit Code 0 does indicate the process worked. The best thing is to test the connection with one of your CC installations that has the AUSST overrides file. If there is a problem then we would need to see the log files.

R
rtoadobeAuthor
Participant
January 16, 2018

Thank you.

The connection from the Client works but i cant download the latest Updates like CC2017 do you know whats the reason?

alisterblack
alisterblack
Inspiring
January 16, 2018

Do you mean the full application or the updates for that application?

Some applications are hosted with AUSST but not all (e.g Acrobat). See Adobe Creative Cloud Packager apps deployed without their base version present - these are installed by Creative Cloud Desktop Application and not via Remote Update Manager.

Also make sure you are not suppressing updates on the client (this is the default option in Creative Cloud Packager).

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