Participant

Question

AUSST Failed to download FFC XML

Forum|Forum|10 months ago
April 8, 2025
4 replies
3055 views

This is on a new AUSST instance, Windows Server 2022, IIS.

Running AdobeUpdateServerSetupTool.exe --root="C:\inetpub\wwwroot\updates" --fresh --filterProducts="APRO,AEFT,FLPR,AUDT,KBRG,CHAR,ESHR,DRWV,ILST,AICY,AICY,IDSN,LRCC,AME,PHSP,PPRO,SPRK"

After 20 or so minutes it'll fail with the below in the log file. I've also tried without the product filters and get the same result. Trying th eoperation with JUST --acrobatonly seems to succeed, so I suspect it's one of the other products causing problems.

How do I address this? I've tried the operation on three different ISPs to the same result.

04/08/25 09:34:52:648 | [INFO] | | AAMEE | Utilities | AUSST | | | 1760 | Item downloaded C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\productIcon .
04/08/25 09:34:52:651 | [INFO] | | AAMEE | Utilities | AUSST | | | 1760 | Going to load HDCore Library
04/08/25 09:34:52:691 | [INFO] | | AAMEE | Utilities | AUSST | | | 1760 | Going to create HUM Library session
04/08/25 09:34:52:691 | [INFO] | | AAMEE | HUM | HUMSessionManager | | HUM | 1760 | Entering into 'createHUMSession'
04/08/25 09:34:52:691 | [INFO] | | AAMEE | HUM | HUMSessionManager | | HUM | 1760 | new session '{FC544802-22BF-479A-AEB3-563A50480705}' created
04/08/25 09:34:52:692 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 1760 | Exiting humCreateSession, new session ID is '{FC544802-22BF-479A-AEB3-563A50480705}'
04/08/25 09:34:52:692 | [INFO] | | AAMEE | HUM | HUMInterface | | | 1760 | Going to download FFC XML
04/08/25 09:48:54:640 | [FATAL] | | AAMEE | HUM | HUMDownloader | | HUM | 1760 | Fatal Error '-45' occurred while download
04/08/25 09:48:54:750 | [FATAL] | | AAMEE | HUM | HUMInterface | | HUM | 1760 | Error occurred in downloading product ffc '2'
04/08/25 09:48:54:750 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 1760 | Exiting humDownloadProductFFC with status '2'
04/08/25 09:48:54:750 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 1760 | Failed to download FFC XML
04/08/25 09:48:54:750 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 1760 | Failed in syncing latest updates for AUSST.
04/08/25 09:48:54:750 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 1760 | Internal error occured.
04/08/25 09:48:54:750 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 1760 | Failed while preparing jobs
04/08/25 09:48:54:751 | [INFO] | | AAMEE | HUM | HUMInterface | | | 1760 | AdobeUpdateServerSetupTool Returned with code: 2.
04/08/25 09:48:54:751 | [INFO] | | AAMEE | HUM | HUMInterface | | | 1760 | ************************* END Adobe Update Server Setup *************************

M

Michael288643977wq3

Participating Frequently

For everyone affected, try the following, which worked for me after a lot of trial and error. Make sure you have version 6.2.0.3 of AUSST-EXE and restart the server immediately before attempting to download.

Adobe Engineering is still working on my case, but not very satisfactorily quickly.

A

Anshul_Nautiyal

Community Manager

Hi @witsu89169935,

Thanks for sharing your workaround — we really appreciate you taking the time to post it.

Please note that our engineering team is actively working on this issue and will assist you in getting it fully resolved as soon as possible. Let us know if you experience any further issues in the meantime

Regards,
^AN

D

DukeSniper

Participant

From what I was able to find out so far, it seems to be related to issues in the Amazon CloudFront CDN. Servers happily serve the icons.xml, but refuse to answer queries for the ffc.xml. This is *not* a client side issue

M

Michael288643977wq3

Participating Frequently

Hi guys

Is there any news on this? We are experiencing the exact same issues.

I updated to the latest AUSST-EXE and attempted a new sync, but I am receiving the same errors.

We did not experience any issues with the download until February, and the server configuration has remained the same since then.
It seems to be more of a general problem with Adobe?

Bani Verma

Community Manager

Hi there,

Sorry to hear that you are having trouble deploying updates using AUSST. Could you please try the troubleshooting steps shared in the following help document and see if that works: https://adobe.ly/3TfJjSt.

If it still fails, could you please share the following logs with us, located in the %temp% folder in Windows and the ~/Library/Logs folder in macOS:

AdobeUpdateServerSetupTool.log
AdobeAcrobatUpdateServerSetupTool.log

DLM.log is located in the following locations:

Windows:
- %Temp%\CreativeCloud\ACC\AdobeDownload
- %Temp%\AdobeDownload\

I hope this helps you.

Thanks,
^BS

M

Michael288643977wq3

Participating Frequently

Hi Bani

As mentioned, the download was working at the end of January (see attachment), and we have not changed anything in the server configuration.

Nevertheless, I have now looked through the troubleshooting tips and also tried a --fresh download. I still have the errors.

The requested log files are in the attachment. I am currently checking with our internal security department to see if something is being blocked, but nothing has been changed. Or have Adobe's target URLs changed?

AdobeUpdateServerSetupTool.zip

DLM.zip

DLM_2025-1-28_10-52-49.zip

A

Anshul_Nautiyal

Community Manager

Hi @witsu89169935,

Thank you for reaching out. Based on your query, it appears that you are encountering issues while downloading updates using AUSST. Please confirm if this is the issue you require assistance with.

To begin troubleshooting, we recommend reviewing the following guide which outlines common AUSST issues and solutions:
https://adobe.ly/4i2YTup

From the log you shared, the error suggests that AUSST is failing to download a required FFC (Feature Functionality Configuration) file. This failure is commonly caused by:

Network instability or restricted access to Adobe endpoints.

Permissions or timeout issues with IIS

Local firewall or proxy restrictions

Please ensure that the server has unrestricted access to all required Adobe endpoints. Refer to this documentation for a full list of necessary domains and network configurations:
https://adobe.ly/3FYvMet

Additionally, confirm the following:

There is sufficient disk space on the system (we recommend at least 50–100 GB)
IIS has the appropriate write permissions for the directory at C:\inetpub\wwwroot\updates
Antivirus or endpoint protection software is not interfering with the download process
There are no HTTP errors or timeouts recorded in your IIS logs

After verifying the above, rerun the AUSST command using:

AdobeUpdateServerSetupTool --root="C:\inetpub\wwwroot\updates" --fresh

Hope this helps. Please let us know if the issue persists after these steps, and we would be happy to assist you further.

Regards,
^AN

W

witsu89169935Author

Participant

There is sufficient space (600GB free)
IIS_USR has modify (write) permissions on the directory
AV was put in bypss mode for testing
IIS logs do not show any errors

Re-running the command with --fresh and no filter options results in the same error.

04/08/25 13:54:02:895 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | ************************* START Adobe Update Server Setup *************************
04/08/25 13:54:02:895 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Adobe Update Server Setup Version: 6.2.0.3
04/08/25 13:54:02:895 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Rootpath = C:\inetpub\wwwroot\updates
04/08/25 13:54:02:895 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Fresh is true.
04/08/25 13:54:02:966 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Folder exists at given root path! All the contents of the folder will be deleted.
04/08/25 13:54:06:516 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Starting HD Workflow
04/08/25 13:54:06:516 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Going to create download structure for HD
04/08/25 13:54:06:518 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Going to download icons
04/08/25 13:56:24:481 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Item downloaded C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\productIcon .
04/08/25 13:56:24:484 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Going to load HDCore Library
04/08/25 13:56:24:487 | [INFO] | | AAMEE | Utilities | AUSST | | | 4080 | Going to create HUM Library session
04/08/25 13:56:24:487 | [INFO] | | AAMEE | HUM | HUMSessionManager | | HUM | 4080 | Entering into 'createHUMSession'
04/08/25 13:56:24:487 | [INFO] | | AAMEE | HUM | HUMSessionManager | | HUM | 4080 | new session '{7213203E-7F98-4B21-A15B-04020AE88806}' created
04/08/25 13:56:24:487 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 4080 | Exiting humCreateSession, new session ID is '{7213203E-7F98-4B21-A15B-04020AE88806}'
04/08/25 13:56:24:488 | [INFO] | | AAMEE | HUM | HUMInterface | | | 4080 | Going to download FFC XML
04/08/25 14:10:26:652 | [FATAL] | | AAMEE | HUM | HUMDownloader | | HUM | 4080 | Fatal Error '-45' occurred while download
04/08/25 14:10:26:831 | [FATAL] | | AAMEE | HUM | HUMInterface | | HUM | 4080 | Error occurred in downloading product ffc '2'
04/08/25 14:10:26:831 | [INFO] | | AAMEE | HUM | HUMInterface | | HUM | 4080 | Exiting humDownloadProductFFC with status '2'
04/08/25 14:10:26:831 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 4080 | Failed to download FFC XML
04/08/25 14:10:26:831 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 4080 | Failed in syncing latest updates for AUSST.
04/08/25 14:10:26:832 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 4080 | Internal error occured.
04/08/25 14:10:26:832 | [ERROR] | | AAMEE | HUM | HUMInterface | | | 4080 | Failed while preparing jobs
04/08/25 14:10:26:832 | [INFO] | | AAMEE | HUM | HUMInterface | | | 4080 | AdobeUpdateServerSetupTool Returned with code: 2.
04/08/25 14:10:26:832 | [INFO] | | AAMEE | HUM | HUMInterface | | | 4080 | ************************* END Adobe Update Server Setup *************************

A

Anshul_Nautiyal

Community Manager

Hi @witsu89169935,

Thank you for your response and for the detailed logs.

As a next step in troubleshooting, please ensure that your web server is running correctly. A misconfigured or non-functional web server can prevent AUSST from downloading updates successfully. You can verify your internal update server by following the steps outlined in the official Adobe guide here:
Verify your internal update server

Additionally, confirm that your server has unrestricted access to all necessary Adobe domains. Any firewall, proxy, or DNS-related restrictions can interrupt the update process. Please refer to the Adobe network requirements provided in the earlier message for the complete list of required endpoints.

It's also possible that a previous failed attempt may have resulted in a corrupted local cache. I recommend manually deleting all contents from the following directory before re-running the tool with the --fresh option:

C:\inetpub\wwwroot\updates

Once these steps are completed, please attempt the AUSST sync again. If the issue persists, feel free to share the updated logs, and we’ll be happy to assist you further.

Regards,

^AN

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