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J
Johannes Herbst
Participant
September 17, 2013
Question

Authenticating Proxy

  • September 17, 2013
  • 2 replies
  • 7954 views

When will it be able to install and run CC for teams, behind an authenticating proxy?

I know it has been a known problem since spring, so it MUST absolutely be the time, to come up with a solution.

Otherwise we have to find another produkt instead of adobe.

PS. It's not an option to turn off the proxy.

    This topic has been closed for replies.

    2 replies

    J
    Johannes HerbstAuthor
    Participant
    October 8, 2013

    Can this be right???????????

    I have now tried for more than 3 weeks to get a solution for this problem, but every one at adobe just give me the same lsit with port and addresses which should be whitelisted, WE HAVE TRIED THIS.

    The problem is still the same, it ask for our adobe ID, then it ask for the proxy settings, then for the adobe ID again, and this keep running in circle.

    It can't be right, that adobe don't have a solution to this problem...

    I
    Illusiumd11
    Participating Frequently
    October 8, 2013

    Well there goes asking the boss for an upgrade. I came here cause my CC trials can't authenticate.

    The IT guys at my company aren't going to add exceptions to the proxy server. Is that REALLY what you're recommending Adobe? They already hate the idea of being dependant on someone's authentication server in order for us to all use Adobe. I heard this: "What if Adobe gets hacked or DDOSd? What if their authentication server is offline for even a day?" What should I say?

    Guess we're stuck with CS5 till they figure out a better model. Can I still get CS6 stuff? Does that have any of these problems?

    J
    Johannes HerbstAuthor
    Participant
    October 9, 2013

    That's right.

    If you get the IT guys to add the exceptions, it still dosn't work.

    I can only say, better luck next time Adobe..........

    iAnkitkhurana
    Adobe Employee
    iAnkitkhurana
    Adobe Employee
    September 17, 2013

    Hi Johannes,

    Welcome to the Community!

    You can add exceptions and open few ports but that sometimes doesn't work, you can check the list below:

    ccmdl.adobe.com:80

    swupmf.adobe.com:80

    swupdl.adobe.com:80

    https://na1mbls.licenses.adobe.com

    https://ims-na1.adobelogin.com

    https://adobeid-na1.services.adobe.com

    https://na1r.services.adobe.com

    http://activate.adobe.com

    https://activate.adobe.com

    http://adobe.activate.com

    https://adobe.activate.com

    ccmdls.adobe.com:443

    ims-na1.adobelogin.com:443

    na1r.services.adobe.com:443

    prod-rel-ffc-ccm.oobesaas.adobe.com:443

    lm.licenses.adobe.com:443

    www-du1.adobe.com

    Thanks!

    Ankit

    Another Andy
    Another Andy
    Participant
    September 18, 2013

    So, in some corporate environments there is great resistance ("not gonna happen") to adding these exceptions. Then what?

    Many other 'cloud' based applications will see and use the authenticating proxy.

    Not CC though*. Why?

    Sorry Ankit, the previous answer (and Adobe's responses to this issue so far) is just not good enough.

    -Andy

    * Well, you can log in to the CC desktop app and download, just not do a bunch of other things — like syncing — that that CC is largely sold on.

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    September 18, 2013

    Hi Another Andy,

    The new version of CCP is going to launch very soon and it is expected to be proxy aware. I would request to to wait for few more days until the new release.

    Regards,

    Romit Sinha

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