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Racquel5E65
Participant
February 22, 2022
Answered

Authentication Required

  • February 22, 2022
  • 1 reply
  • 259 views

My sign in isn't working and I have no idea how to get around this. I'm on a work computer and signed out because I was having XD issues and when I tried to sign back in this modal popped up.

 

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Correct answer Vikrant R

This dialog is promting you to enter your Proxy credentials, without which your network won't let the traffic pass through to Adobe.

In most cases, these are the same credentials that you use to access other company resources. If that doesn't work, you'll need to work with your IT Admins to get these details or have your computer bypass the proxy servers.

1 reply

Vikrant R
Community Manager
Vikrant RCommunity ManagerCorrect answer
Community Manager
February 23, 2022

This dialog is promting you to enter your Proxy credentials, without which your network won't let the traffic pass through to Adobe.

In most cases, these are the same credentials that you use to access other company resources. If that doesn't work, you'll need to work with your IT Admins to get these details or have your computer bypass the proxy servers.

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