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August 22, 2022
Question

Auto-Renew/Auto-Remove Glitch?

  • August 22, 2022
  • 0 replies
  • 125 views

I recently adjusted my Creative Cloud subsctipton count because our renewal came up today.  I wanted to right-size and pare down our subscriptions.  We had too many Creative Cloud subscriptons.  I removed licenses from old employees and deleted their user accounts.  Everyone else was assigned the appropriate subscriptions (Acrobat, Indesign, Photoshop, Creative Cloud). Today, I get calls saying their Creative Cloud Expired.  I go into the Admin Console and find that 5 people lost their subscriptions?  I was able to re-add those people back to Creative Cloud, but this has to be a glitch/bug.  Has anyone else had people lose their subscrptions on their Annual Renewal date after subscription reductions.

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