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Nov 24, 2025 10:14 AM UTC
Answered

Automatic Profile Selection Missing

Hey, I hope there is someone to reply to me. 

 

As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work. 

 

I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    Nov 24, 2025 1:44 PM UTC

    @JaydenNG,

    Thanks for reaching out.

    I reviewed your account details and could not find any active subscription associated with it. If you are signed in with a different email address, please try the steps listed in this article to sign in to your enterprise account: https://adobe.ly/3Knz5hP

    I hope it helps.


    ^Shivangi

    4 replies

    Participant
    Sep 1, 2026 8:05 PM UTC

    I have the same issue and it makes me so mad that Adobe is doing NOTHING to solve this.
    Its even a disgrace that a company like this even have this type of errors. 

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    kglad
    Community Expert
    Community Expert
    Nov 24, 2025 1:52 PM UTC

     

    check your business account at, https://account.adobe.com and verify everything is what you expect.

     

    then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

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    JaydenNGAuthor
    Nov 24, 2025 10:16 AM UTC

    Hey, I hope there is someone to reply to me. 

     

    As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work. 

     

    I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

    Translate
    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    Nov 24, 2025 1:44 PM UTC

    @JaydenNG,

    Thanks for reaching out.

    I reviewed your account details and could not find any active subscription associated with it. If you are signed in with a different email address, please try the steps listed in this article to sign in to your enterprise account: https://adobe.ly/3Knz5hP

    I hope it helps.


    ^Shivangi

    Translate