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dak95679466
Participant
September 11, 2020
Answered

Azure Ad Connector not syncing users

  • September 11, 2020
  • 1 reply
  • 1315 views

Hi there,

 

I've setup the Azure AD Connnector within AdminConsole. The goups sync perfectly. However, they are empty, it is not syncing the users within the groups.Domains seem ok, too.

 

Result

Users that try to login via Creative Cloud App / MSN Panel, get "Access Denied" from Adobe.

Azure Backend Log shows login as interupted with "This occurred due to 'Keep me signed in' interrupt when the user was signing in." ???

 

Any help would be much apreciated.

 

Regards

 

dan

 

This topic has been closed for replies.
Correct answer SuJoshi

Hello,

It seems that only one group is syncing with the admin console and there are 4 users within that group. The rest of all the groups are created manually. I would suggest syncing other groups as well. Creating the user group manually will not sync the users from the Azure console. 

 

You can check this help article to get more details: https://helpx.adobe.com/enterprise/using/sso-setup-azure.html

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
September 11, 2020

Hello,

It seems that only one group is syncing with the admin console and there are 4 users within that group. The rest of all the groups are created manually. I would suggest syncing other groups as well. Creating the user group manually will not sync the users from the Azure console. 

 

You can check this help article to get more details: https://helpx.adobe.com/enterprise/using/sso-setup-azure.html

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