Base Acrobat Pro DC MSI fails to install on Windows 10 1703

Forum|Forum|8 years ago
August 30, 2017
1 reply
2369 views

Hello,

We have been deploying Acrobat Pro DC successfully via SCCM. It has been working on endpoints with Windows 7 SP1, Windows 8.1 and Windows 10 (up until 1607).

But since we added Windows 10 1703, the base installer (15.007.20033) fails to install immediately with error code 1603. It was working fine in Windows 10 1607 and older versions.

I even tried downloading the latest Acrobat Pro DC and manually executing the same command line string:

msiexec.exe /i "AcroPro.msi" /qn TRANSFORMS=AcroPro.mst /norestart /l*v "C:\Windows\SysTools\Logging\SoftwareDeployment\AcroProDC_install.log" /qn

Same result: 1603.

Is this a known bug?

Is there a fix for it?

Sincerely,

Jose

This topic has been closed for replies.

Correct answer mikeb10531405

I found the property in the MSI VCRTx64FileVersion is looking for an older version of C++ 2013.

I had to update it to 12.00.40660.0

mikeb10531405Correct answer

Participant

I found the property in the MSI VCRTx64FileVersion is looking for an older version of C++ 2013.

I had to update it to 12.00.40660.0

joséc39311889Author

Participant

So you modified the AcroPro.msi or through an .mst file?

mikeb10531405

Participant

I used an .mst

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