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Edward5EBB
Participant
August 15, 2020
Answered

Billing for a Teams Account

  • August 15, 2020
  • 1 reply
  • 450 views

I have been trying to pay my Adobe Teams account for almost a month.  My company cancelled the credit card the primary administrator used for our Adobe licenses.  The primary administrator has been unavailable due to serious health problems.  Now, our account is past due and I have been trying to provide a new credit card...AND NO ONE CAN HELP ME...FOR ALMOST A MONTH.  

 

Only the primary administrator can make billing changes.  OK, fine. Just take my credit card number and make a one time payment to bring our account current.  I spent an hour and a half on hold and then they hung up on me.  

 

I JUST WANT TO MAKE A PAYMENT.  I CAN'T BELIEVE I'M WRITING THIS! 

    This topic has been closed for replies.
    Correct answer John T Smith

    No other user in a public forum can help... and, since it does not seem that you are a plan administrator, I doubt that support can help

     

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 15, 2020

    No other user in a public forum can help... and, since it does not seem that you are a plan administrator, I doubt that support can help

     

    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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