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Neil24390192l9dj
Participant
February 28, 2025
Answered

Billing issues in error

  • February 28, 2025
  • 1 reply
  • 346 views

A red "Payment issue" alert banner keeps being served up within my Adobe CC console window (see screengrab attached); however there are no issues with either my billing information, plus my monthly subscription payments are up-to-date. How do I stop the red banner being displayed every time I login to my adobe account…?

 

 

    Correct answer Anshul_Nautiyal

    Hi @Neil24390192l9dj,

    Thanks for reaching out. As checked, you have an active Teams subscription associated with the ID used to post this query. You are seeing a red banner in your Creative Cloud console regarding a payment issue. I recommend the following steps to resolve this:

    Check for pending or failed transactions

    Even if previous payments were successful, a failed attempt may have triggered this alert. Look for any pending charges in your payment history.

    As the contract owner, you can access the billing history from the Admin Console. Refer to this guide: https://adobe.ly/4hWmvl3.

    Additionally, check the payment details in the Admin Console to ensure there are no errors. Instructions are available here: https://adobe.ly/4kjN2dO.

    If everything appears correct and your payment status is up to date, I recommend raising a support case through the Admin Console. You can follow the steps outlined here: https://adobe.ly/4kfTQZT.

    Let us know if you need any further assistance.

    Regards,
    ^AN

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 28, 2025

    @Neil24390192l9dj 

     

    I've moved your post from Using the Community to the Enterprise & Teams forum since you have a Teams subscription.

     

    What did your IT department say when you ask them about this?

     

    Jane

     

    A
    Community Manager
    Anshul_NautiyalCommunity ManagerCorrect answer
    Community Manager
    February 28, 2025

    Hi @Neil24390192l9dj,

    Thanks for reaching out. As checked, you have an active Teams subscription associated with the ID used to post this query. You are seeing a red banner in your Creative Cloud console regarding a payment issue. I recommend the following steps to resolve this:

    Check for pending or failed transactions

    Even if previous payments were successful, a failed attempt may have triggered this alert. Look for any pending charges in your payment history.

    As the contract owner, you can access the billing history from the Admin Console. Refer to this guide: https://adobe.ly/4hWmvl3.

    Additionally, check the payment details in the Admin Console to ensure there are no errors. Instructions are available here: https://adobe.ly/4kjN2dO.

    If everything appears correct and your payment status is up to date, I recommend raising a support case through the Admin Console. You can follow the steps outlined here: https://adobe.ly/4kfTQZT.

    Let us know if you need any further assistance.

    Regards,
    ^AN

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