Blue screen loop when installing Creative Cloud (Photoshop, InDesign, Premiere pro, Acrobat pro)

Question

Hi,

Trying to install Adobe Creative Cloud on multiple laptops which were all on:

Microsoft Windows 10 version 1903 x64-based system (KB4532693)

However when running this setup we are stuck in a blue screen of death loop during the instaltion of the apps.

We have rolled back the computers to an older windows update and have no issues now. However we are not too keen on running old Windows updates.

Has anyone else had this issue / know of a solution?

Cheers

wilsonmj · Accepted Answer

FWIW: Removing the PDF port monitor seems to fix the issue...

Remove-Item -Path "HKLM:\SYSTEM\CurrentControlSet\Control\Print\Monitors\Adobe PDF Port Monitor" -Recurse

I'm sure this breaks print to PDF, but ok with me. As a side note, we're running Defender Exploit Guard with some custom exploit protection settings. This may be contributing, but twidling the system settings didn't make any difference.

wilsonmj · Answer

Yes!  I've been fighting this for a week now.  My 1903/1909 machines are running Acrobat DC Pro and will bluescreen at boot after applying KB4532693.  I've tracked this down to the print spooler (stopping the spooler service allows the computer to boot) and code integrity errors with AdobePDF.dll.  Sadly, no solution yet.  Uninstalling KB4532693, Acrobat, or stopping the spooler is the only workaround.

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