Answered
Bootstrap Error 50
Troubleshooting suggests stopping all Adobe processes, and renaming PDApp folder.
Both of those I have done, I get the same error.
Anything else?
This topic has been closed for replies.
Ok, narrowed down to In Design.
The original package had InDesign Illustrator and Photoshop.
I've installed them one by one and inDesign ha the bootstrap issue.
Can we escalate it?
Why does the chat feature never work on the support site, or is it just me?
The root cause here is an inability to back up existing assets. Essentially the 'coresync' functionality which controls the assets sync with the cloud cannot close down.
Please perform the following steps:
- Reboot the machine
- Move the following folder to temp. C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension
- Deploy the package
This issue has been addressed in the current release of Creative Cloud.
To escalate further please open a ticket with the support team.
To contact support please use one of the following options.
Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.
Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.
Alternatively please Contact Customer Care
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