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markw95115888
Participating Frequently
December 27, 2018
Question

Bootstrapper Process return code is (42)

  • December 27, 2018
  • 3 replies
  • 3143 views

Trying to install adobe acrobat DC on an offline windows 7 pc.  I have installed this package several times on win 10 computers on the same network with no errors.  On win 7 it errors on all computers.

Log file below.

15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:783 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Successfully fetched the optionXML content from MSI database ...

12/27/18 17:15:31:793 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

12/27/18 17:15:31:795 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The install language for Acrobat (APRO19.0) from the fallback map (en_US)

12/27/18 17:15:31:796 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Bootstrapper launch location is :: C:\Users\admin123\Desktop\Adobe DC\Build\ASU\Set-up.dat

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Build Version - 10.0.0.99

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:966 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Schema version and schema compatibility version are same or greater than current

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | No Record found for the input fields in opm_getValueForKey

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:49:930 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The Bootstrapper Process return code is (42).Stopping the installation process.

This topic has been closed for replies.

3 replies

markw95115888
Participating Frequently
January 4, 2019

These pc's are not connected to the internet.  How can I updated the certificates without them being connected?

markw95115888
Participating Frequently
January 2, 2019

I have.  I've uninstalled everything adobe on the system.   Ran the cleaner and got the same error.

EnterpriseHelp
Inspiring
January 2, 2019

This might help with troubleshooting (apologies if I missed a reference to it in one of the other threads): Error code 42 or 72 when installing Adobe Creative Cloud

kglad
Community Expert
Community Expert
December 28, 2018

is this an enterprise installation?

Adorobat
Participating Frequently
December 28, 2018

Hi markw,

As mentioned above, it seems its an enterprise installation. Try the  troubleshooting steps given in the following forum thread discussing the similar issue:

PDApp.log - The Bootstrapper Process return code is (42).Stopping the installation process

Thanks,

Shivam