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E
Efrat UX UI
Participant
June 16, 2022
Answered

Boss needs to access billing history

  • June 16, 2022
  • 5 replies
  • 1630 views

He asks for my password and email each time 

 

Today I had to log out to let him access. This is not a right way to do things. i tried to make him owner of billing as an admin but got an error. What are we supposed to do ? This is a company account that I have set up with company credit card. He doesnt want to manage anything but to see bills..

(Ps.its the same pass to my personal and biz account for some reason I dont get)..please help. 

Correct answer Anshul_Nautiyal

Hi @DanielFLK,

 

Thank you for reaching out.

Upon checking, it appears that you currently have an active individual license associated with the Adobe ID used to post this query. If you're looking to access your invoice, you can follow the steps outlined in the following Adobe help article:
How to Print or View Your Creative Cloud Invoice

As mentioned in the above thread, if your manager or another team member needs access to billing history, this functionality is not available on individual plans. To allow shared access to billing and administrative functions, we recommend upgrading to a Creative Cloud for Teams or Enterprise subscription.

By upgrading to a Teams subscription, you can assign a contract owner (such as your supervisor), who will have access to billing information via the Adobe Admin Console. More information on managing invoices within Teams or Enterprise subscriptions can be found here:
Manage Invoices – Admin Console

To review plan options and pricing for Creative Cloud for Teams, please visit:
Adobe Creative Cloud for Teams – Plans & Pricing

If you have any further questions or need assistance with upgrading, feel free to let us know.

 

Regards,
^AN

5 replies

I
iCharles
Legend
June 21, 2022

Hi there,

 

As @Test Screen Name mentioned, 'You MUST NOT divulge the password to anyone, not even your boss - it's forbidden.'

 

Hence here is the procedure to change the contract owner. If you are facing an error while changing the contract owner, Let us know what error you are having trouble with.

X
Xoomler28542107j3g9
Participating Frequently
July 10, 2023

Same issue.  We have a teams account and a large team.  The only way for our accountant to get the invoices it for them to be a full admin on the account.  That's a security issue.  Adobe just needs to have a way to add billing email addresses.  I'm so tired of their portal it's 10 years behind everyone else.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 11, 2023

@Xoomler28542107j3g9 

 

this is a user-to-user forum.

 

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

T
Test Screen Name
Legend
June 16, 2022

On the other hand, maybe it is a team account already. You say there is an error assigning your boss as administrator, so I should have picked that up. Well, assigning him as administrator is what you should do, so what is the error message (make sure there is no personal info in it)?

    T
    Test Screen Name
    Legend
    June 16, 2022

    It sounds as if you have a personal account. This is not suitable for you. (1) You MUST NOT divulge the password to anyone, not even your boss - it's forbidden (2) Payment is between you and Adobe. If a third party provides the card they do not get any rights to your account. (3) In future, your boss also has no right to cancel or transfer the account if you leave or are reassigned roles.

     

    What your company needs is a Team account. This has an administrator who pays the (single) bill for all people, and assigns accounts - and can take them back.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 16, 2022

      Can't you forward an email of the invoice to him from your Admin Console?

       

       

       

      Nancy O'Shea— Product User & Community Expert
      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      June 16, 2022

      Moving to the correct community 

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      June 16, 2022

      Invoice help https://helpx.adobe.com/creative-cloud/help/print-receipt.html

       

      For other account help you need to contact support

      This space is provided by Adobe, but it is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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