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October 25, 2016
Answered

Bug? : After Effects Updates opens Adobe Updater with updates disabled Mac OS X

  • October 25, 2016
  • 2 replies
  • 339 views

Hi

I might have found a possible bug with After Effects 2015.3 on Mac OS X

Steps I have taken:

1. Built a installer package with all products selected from the Adobe Creative Cloud Packager. Using the enterprise mode

2. Package configurations were:

     - ignore conflicts and continue installations

     - Adobe update manager disabled (IT manages update distribution)

3. Remote Update Manager enabled

4. included all applications and built package msi instsaller

5. Installed on a Mac OS X 10.10.5

6. Open After Effects 2015.3, go to Help > Updates. Able to open Adobe Update manager

7. Tested all other applications in suite, and Help > Updates is greyed out and not clickable

8. Checked the AdobeUpdaterAdminPrefs.dat and updates are suppressed:

<?xml version="1.0" encoding="UTF-8" ?>

       

    <Preferences>

       

    <Suppressed>1</Suppressed>

       

    </Preferences>

I have also created the same built but for Windows and After Effects updates id disabled as it should be

Has anyone else had this issue?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer Szalam

    This is probably much better-suited in the Enterprise forum as it's an issue with packaging the enterprise software more than After Effects usage.

    2 replies

    Kanikas
    Legend
    October 25, 2016

    Moving to After Effects

    Szalam
    Community Expert
    SzalamCommunity ExpertCorrect answer
    Community Expert
    October 25, 2016

    This is probably much better-suited in the Enterprise forum as it's an issue with packaging the enterprise software more than After Effects usage.