Hi, I have installed creative cloud on my desktop and laptop. For reasons unknown, the creative cloud apps on my desktop disappeared. So I used the creative cloud packager to reinstall them. It downloads everything, gets to 'building ...' and then at 99%, it fails and says Build Fail - Your build encountered unrecoverable errors. Tried it several times, same thing. Any thoughts on why it's not installing (or why it went away in the first place - I only installed it on those two computers and it's still on the laptop)?Thanks,PaulThe log is pasted below: Trial 1Thu Sep 18 18:36:47 2014[INFO] AdobePackageBuilder - Build Version - 1.6.0.53Thu Sep 18 18:36:47 2014[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4Thu Sep 18 18:36:47 2014[INFO] AdobePackageBuilder - AdobePackageBuilder : Terminate packet received from UI. Quitting ...Trial 2Thu Sep 18 22:34:24 2014[INFO] AdobePackageBuilder - Build Version - 1.6.0.53Thu Sep 18 22:34:24 2014[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4Thu Sep 18 22:34:40 2014[FATAL] AdobePackageBuilder - Error initializing Communication Channel. Error : 4...Thu Sep 18 22:34:40 2014[FATAL] AdobePackageBuilder - Error initilizing packageBuilder. Exiting...Trial 3Thu Sep 18 22:56:12 2014[ERROR] AdobePackageBuilder - Failed to find the dmg file path (null)Thu Sep 18 22:56:12 2014[ERROR] AdobePackageBuilder - Failed to package the update - null.

NASADeploymentsETLA

Inspiring

Answered

Build Error on install

Forum|Forum|11 years ago
September 19, 2014
6 replies
5066 views

Hi, I have installed creative cloud on my desktop and laptop.

For reasons unknown, the creative cloud apps on my desktop disappeared.

So I used the creative cloud packager to reinstall them.

It downloads everything, gets to 'building ...' and then at 99%, it fails and says Build Fail - Your build encountered unrecoverable errors.

Tried it several times, same thing.

Any thoughts on why it's not installing (or why it went away in the first place - I only installed it on those two computers and it's still on the laptop)?

Thanks,

Paul

The log is pasted below:

Trial 1

Thu Sep 18 18:36:47 2014	[INFO] AdobePackageBuilder - Build Version - 1.6.0.53
Thu Sep 18 18:36:47 2014	[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4
Thu Sep 18 18:36:47 2014	[INFO] AdobePackageBuilder - AdobePackageBuilder : Terminate packet received from UI. Quitting ...

Trial 2

Thu Sep 18 22:34:24 2014	[INFO] AdobePackageBuilder - Build Version - 1.6.0.53
Thu Sep 18 22:34:24 2014	[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4
Thu Sep 18 22:34:40 2014	[FATAL] AdobePackageBuilder - Error initializing Communication Channel. Error : 4...
Thu Sep 18 22:34:40 2014	[FATAL] AdobePackageBuilder - Error initilizing packageBuilder. Exiting...

Trial 3

Thu Sep 18 22:56:12 2014	[ERROR] AdobePackageBuilder - Failed to find the dmg file path (null)
Thu Sep 18 22:56:12 2014	[ERROR] AdobePackageBuilder - Failed to package the update - null.

build fail

This topic has been closed for replies.

Correct answer vtburt2

OS 10.9

outdated Creative Cloud Packager

- deleted ~/Library/Application Support/Adobe/CCP to resolve errors getting updated CCP version to launch

Then same log results as NASADeploymentsETLA for my first two packaging trials (language: English - North American)

- deleted ~/Library/Application Support/Adobe/AAMUpdater

- cleared disk space (had about 65GB free) 235GB free before packaging

No problems on the third trial - worked like a charm.

vtburt2Correct answer

Participant

OS 10.9

outdated Creative Cloud Packager

- deleted ~/Library/Application Support/Adobe/CCP to resolve errors getting updated CCP version to launch

Then same log results as NASADeploymentsETLA for my first two packaging trials (language: English - North American)

- deleted ~/Library/Application Support/Adobe/AAMUpdater

- cleared disk space (had about 65GB free) 235GB free before packaging

No problems on the third trial - worked like a charm.

N

nwurzel1

Participant

Hello,

me too.

Wed Mar 16 13:33:53 2016	[INFO] AdobePackageBuilder - Build Version - 1.9.4.5
Wed Mar 16 13:33:53 2016	[INFO] AdobePackageBuilder - Logging Level verbosity Set to 4
Wed Mar 16 13:34:10 2016	[FATAL] AdobePackageBuilder - Error initializing Communication Channel. Error : 4...
Wed Mar 16 13:34:10 2016	[FATAL] AdobePackageBuilder - Error initilizing packageBuilder. Exiting...

I tried all of the mentioned ways to fix: Purge the Cache, tried to use the startup volume (70 GB free) for cache and installation folder, changed the cache folder to a volume with 2 TB free, reinstalled the whole machine with a clear new system ...

What else can I do? I have to create an install package for an agency with about 70 Creative Cloud Users.

Creation of a german installation package worked fine on the same hardware. Creation of the international english version always fails.

Norbert

Ashubijalwan1

Adobe Employee

Make sure you have sufficient disk space in creative cloud packager cache preferences location.Moreover, delete the AAMUpdater folder and give a try.

WIN: C:\Users\user name\AppData\Local\Adobe\AAMUpdater

MAC: user library>application support>adobe>AAPUpdater

Hope this helps.

Thanks,
Ashish

T

thomash24979262

Participant

Ashish, can you please specify exactly what means "sufficient disk space". Please give us some typical numbers or examples.

Mandhir Bhatia

Participating Frequently

Thomas,

When you have to install application you should have enough spaces.

By enough space it is referred to space required by installer to copy installer first & then to install also.

You can refer to a slightly old document as below:

Installer file size | CC and CS6 apps

Thanks

Mandhir

__Kyuubi__

Participant

I am also getting the same error. I just made one package successfully and now am getting the same error. Any chance a Adobe employee can provide some help?