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moshez12737954
Participant
March 24, 2015
Answered

Build Fail when installing CC on mac

  • March 24, 2015
  • 1 reply
  • 561 views

When I use the CC Packager after it downloads the files for CC I get an error that the Build Failed: Build Fail, Your build encountered unrecoverable errors.

The Log has the following.

Tue Mar 24 10:12:36 2015[INFO] AdobePackageBuilder - Build Version - 1.8.0.23
Tue Mar 24 10:12:36 2015[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
Tue Mar 24 10:12:36 2015[INFO] AdobePackageBuilder - AdobePackageBuilder : Terminate packet received from UI. Quitting ...

How do I resolve this issue.

    This topic has been closed for replies.
    Correct answer alisterblack

    I would try deleting the contents of the cache folder of CCP. Go to the drop-down 'Welcome' menu and choose Preferences>'Click Here to empty cache folder'.

    Then get fresh downloads and try again.

    1 reply

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    March 24, 2015

    Please refer to:

    https://helpx.adobe.com/creative-cloud/packager.html

    Regards

    Rajshree

    garyc95718337
    garyc95718337
    Participant
    March 27, 2015

    That's just the help pages. It doesn't help the people who are having this problem.

    alisterblack
    alisterblackCorrect answer
    Inspiring
    March 27, 2015

    I would try deleting the contents of the cache folder of CCP. Go to the drop-down 'Welcome' menu and choose Preferences>'Click Here to empty cache folder'.

    Then get fresh downloads and try again.

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