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Participant
Aug 27, 2026 10:55 AM UTC
Question

Business purchase - multiple licences added to the same account. Device limit breached after 2 devices connected. Why when multiple licences have been redeemed?

We have purchased over 40 laptops but have previously registered (Acrobat 2020) with a single account and assigned a device to each registration. 
We have now moved to Acrobat 2024 using the same process but on the 3rd device the device limit has been reached. Why?
It is not practical to assign registrations to individual staff members as they ‘come and go’ so we need a static account which has worked perfectly in the past.
Where are the missing licences and why can’t we assign them to the devices as before?

    7 replies

    Peru Bob
    Community Expert
    Community Expert
    Aug 27, 2026 1:53 PM UTC

    Do you have a Teams or Enterprise account?

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    IT@H&TAuthor
    Participant
    Aug 27, 2026 2:01 PM UTC

    Nope - using the Admin console is not possible with this type of licence according to Adobe.

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    kglad
    Community Expert
    Community Expert
    Aug 27, 2026 1:52 PM UTC

    your acrobat 2024 is not an enterprise license.  check the account, https://account.adobe.com that purchased.

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    IT@H&TAuthor
    Participant
    Aug 27, 2026 2:03 PM UTC

    Already done and this just shows a single licence for 2024. Dozens for 2020 which is how I thought it would continue, but alas not.  It seems Adobe only allow a single redemption against each account now.

    I have been chatting to Adobe support who have advised the issue will be followed up by email. 

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    kglad
    Community Expert
    Community Expert
    Aug 27, 2026 2:12 PM UTC