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ryan-thiessen
Participant
Nov 11, 2026 12:18 AM UTC
Question

Can I change the account owner?

The account owner on our account retired last year without handing off the account to a new account owner (which should be me). Is there a way to remove them from the account owner status? We run our account there CDW, also. Just to complicate things. Thanks!

    1 reply

    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    Nov 11, 2026 1:01 AM UTC

    Hi ​@ryan-thiessen, 

    Thanks for reaching out.
    The path for this specific situation is through Adobe Customer Care directly: from the Admin Console, go to the Support tab and open a case requesting that contract ownership be reassigned to you, since the current owner has left the organization. This will require verification and checking other details.
    Have you tried contacting CDW support for this?

    Reference: Change the contract owner of your Teams account


    Thanks,
    Tariq

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