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youjinc87820288
Participant
January 23, 2015
Answered

Can I re download my CC programmes even after resetting my computer from scratch?

  • January 23, 2015
  • 1 reply
  • 523 views

Hello my name is Youjin Choi and I use Mac Pro laptop computer

On the 6th of Jan I downloaded Creative Cloud Student and Teacher Edition (one year).

After downloading, a serious number of computer malfunctions occurred caused by

software version not matching. I had mac version 10.6 when the CC programmes worked on 10.8 and above.

So now in order for my comp to work again I need to reset my whole comp from scratch

meaning all the downloaded programmes would be deleted

since I have already passed on the money transaction for the programmes, i was wondering

if i could continue using the same order account(?) after I have sorted all the software version for my comp

to accept the programmes.

Or would it be more easier if I cancel the programme account, get refund and do it all again after fixing my comp?

My order number is # AD001305431EDNZ

Please help me

Thank  you very much. 

    This topic has been closed for replies.
    Correct answer Ric5

    Youjin,

    I'm just another member, but I think I can answer your question. Your Creative Cloud membership allows you to re-download and install the applications anytime. The license is linked to you (your Adobe ID) and not a specific computer. So even if your computer gets messed up, your Creative Cloud subscription should be fine.

    Ric

    1 reply

    Ric5
    Ric5Correct answer
    Inspiring
    January 23, 2015

    Youjin,

    I'm just another member, but I think I can answer your question. Your Creative Cloud membership allows you to re-download and install the applications anytime. The license is linked to you (your Adobe ID) and not a specific computer. So even if your computer gets messed up, your Creative Cloud subscription should be fine.

    Ric