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Mike Alsup
Participant
Jul 18, 2014 4:32 PM UTC
Answered

Can I reset the password for a team member as administrator?

I can't find a place to reset the password for a Creative Cloud team member who is no longer employed by us.  Can I reset the password as administrator? 

    Rajashree Bhattacharya
    Rajashree BhattacharyaCorrect answer
    Legend
    Jul 18, 2014 4:42 PM UTC

    The password reset Email shall be send to the registered Email, hence the password rest by you  for another seat is not a viable solution.

    However you can revoke the invite & assign it to any of the existing employee.

    To activate the seat, that Adobe ID needs to accept the invite & then log out of the CC Desktop App & log back in of the new assigned Adobe Id.

    Regards

    Rajshree

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    31 replies

    johna43880406
    johna43880406
    Participant
    Dec 20, 2018 12:25 AM UTC

    Agree with everyone else...you have to provide admin's the ability to reset user passwords. I can't think of a single software or other service where an Admin Console is available that the admin cannot reset the user password. I'm dumb-founded by this lack of a basic feature.

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      DMHome
      Participating Frequently
      Dec 20, 2018 12:33 AM UTC

      This has been a request since 2014 and Adobe still has not added it even though it's members are screaming for it.  Which either means they don't know how to implement it in their environment, or they just simply don't care what user base is requesting, I opt for the later, Adobe just doesn't care.

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        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        Dec 20, 2018 10:20 PM UTC

        Adobe may be cares of more important things.

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        ABAMBO | Hard- and Software Engineer | Photographer
        Mike AlsupAuthor
        Participant
        Jul 18, 2014 4:48 PM UTC

        It would be a nice feature to give the Administrator the power to reset passwords, without revoking the license(seat) of a user. I can see this being key in labs, and in companies with temporary workers.

        Thanks for your response.  Please put on the new feature request list.

        Mike

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          Rajashree Bhattacharya
          Rajashree Bhattacharya
          Legend
          Jul 18, 2014 4:34 PM UTC

          The member who has been assigned the seat can reset the password for his seat. As an Administrator, you can send & revoke invite but not reset the password.

          Regards

          Rajshree

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          Mike AlsupAuthor
          Participant
          Jul 18, 2014 4:38 PM UTC

          I have an open workstation with multiple people using it, and one of them has left. I don’t want to start over but I want to change the password so only current employees can use that seat. Suggestions?

          Mike Alsup

          Kiku Obata & Company

          6161 Delmar Blvd., Suite 200, St. Louis, MO 63112

          Direct 314.505.8463 Fax 314.361.4716

          www.kikuobata.com

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            Rajashree Bhattacharya
            Rajashree BhattacharyaCorrect answer
            Legend
            Jul 18, 2014 4:42 PM UTC

            The password reset Email shall be send to the registered Email, hence the password rest by you  for another seat is not a viable solution.

            However you can revoke the invite & assign it to any of the existing employee.

            To activate the seat, that Adobe ID needs to accept the invite & then log out of the CC Desktop App & log back in of the new assigned Adobe Id.

            Regards

            Rajshree

            Translate
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