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Participating Frequently
August 9, 2018
Question

Can install CC15 but not anything newer

  • August 9, 2018
  • 9 replies
  • 611 views

I've been trying to install the entire CC18 suite on my lab computers but it starts the installation and suddenly removes everything that installed and a message comes up that the install failed but there was no reason why.

I ran the creative cloud cleaner tool and had it removed everything adobe on the machine including CC15. When I tried to install again the same thing happened.

I was able to re-install the CC15 suite with no issue whatsoever. I downloaded a newly created CC19 package and it fails the same as CC18. What is going on that CC15 installs perfectly but I can't install anything newer.

I even tried to install the new versions one program at a time but they fail the same way.

Please help! I'm running out of summer before the students get back.

Thank you.

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    9 replies

    John T Smith
    Community Expert
    Community Expert
    August 9, 2018

    Do your computers meet the requirements?

    Minimum System requirements for Cloud Programs... scroll down and check each program

    -http://helpx.adobe.com/creative-cloud/system-requirements.html

    Participating Frequently
    August 10, 2018

    I checked the requirements and yes these 1 year old machines check every box.

    I even double checked my windows version...

    Windows 10 Enterprise (Build 10240)

    Jeffrey_A_Wright
    Legend
    August 10, 2018

    MichaelPilat, what method are you using to install the Creative Cloud applications?  From your original post, you indicated you were creating installation packages?  Does this mean your organization has a Creative Cloud for Enterprise membership?