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L
lportolese
Participant
May 7, 2020
Question

Can not access Admin Console

  • May 7, 2020
  • 2 replies
  • 880 views

I put in my user name and password then I get this: 

We're sorry.

Something went wrong. We're working on the problem. Please try again later.

 

This has been going on for two days now.

    This topic has been closed for replies.

    2 replies

    Tacafy大尉
    Tacafy大尉
    Legend
    May 7, 2020

    lportolese, good morning.
    I have been unable to access the Admin Console for two days, but please try accessing it with another browser.
    In addition, please access your Adobe account from the official Adobe website and access it from the [Manage Team] mataha [Manage Enterprise] link.

     

    C
    CTA
    Participant
    May 27, 2020

    Same issue. It doesn't let you log into the Admin Console/Account in order to access the support you need - the same error message comes up. Help please?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 7, 2020

    do you have a team or enterprise account?

    L
    lportoleseAuthor
    Participant
    May 7, 2020

    I think it's an enterprise account. I have approval for users to use CC at home, so I need to add those users to the admin console. We are a public school with 100 CC licenses. 

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