Skip to main content
niinat11571122
niinat11571122
Participant
March 31, 2015
Question

Can not install InDesign from Creative Cloud after trial has ended.

  • March 31, 2015
  • 1 reply
  • 243 views

I have already payed Creative Cloud but stll it just says that trial has ended. I tried uninstalling CC and InDesign, but it did not help.

    This topic has been closed for replies.

    1 reply

    alisterblack
    alisterblack
    Inspiring
    March 31, 2015

    Hi,

    As a first step I would sign out of CC and then sign back in. Also ensure you are using the correct Adobe ID and have internet access.

    If the issue persists then try the following:

    The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    1. Close the Creative Cloud application.
    2. Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3. Delete the opm.db file.
    4. Launch Creative Cloud.


    If you are still having problems then uninstall all your CC applications, run the CC Cleaner tool and then reinstall and sign in again.

    Cleaner tool: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices