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Effie27496299e8m2
Participant
December 8, 2022
Beantwortet

Can's access edit or prepare pdf

  • December 8, 2022
  • 3 Antworten
  • 381 Ansichten

Not on this account, but on my coworkers, it doesnt allow her to access edit PDF or Prepare PDF as well as some other tools. We are paying for an Acrobat Pro license but we cannot figure how to access those tools.

We tried removing and reenstating the license as well as deleting the software and redownloading it.

 

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von kglad

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

 

<moved from using the community >

3 Antworten

kglad
Community Expert
kgladCommunity ExpertAntwort
Community Expert
December 8, 2022

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

 

<moved from using the community >

Effie27496299e8m2Autor
Participant
December 8, 2022

Thank you, I reached out to them and they helped me fix everything

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 10, 2022

oh, good to hear that.  (and thank you for the follow-up.)

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