Can's access edit or prepare pdf

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Not on this account, but on my coworkers, it doesnt allow her to access edit PDF or Prepare PDF as well as some other tools. We are paying for an Acrobat Pro license but we cannot figure how to access those tools.

We tried removing and reenstating the license as well as deleting the software and redownloading it.

Bug

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kgladCorrect answer

Community Expert

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

kglad

Correct answer

Community Expert

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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E

Effie27496299e8m2Author

Participant

Thank you, I reached out to them and they helped me fix everything

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kglad

Community Expert

oh, good to hear that. (and thank you for the follow-up.)

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