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ocseyIT
Inspiring
May 14, 2024
Answered

Can't access Admin Console due to VIP migration

  • May 14, 2024
  • 2 replies
  • 673 views

Hi,

As of a few days ago I haven't been able to log into Admin Console.  I just get the below screen:

 

If I click Business ID it just takes me back to this screen.  I can't manage any of my licenses or users.  Users have also been prompted to re-log into Adobe apps but most of them have been fixed just by signing them back in. 

My reseller sent me an invite to their marketplace site which I accepted, but I the admin console is still inaccessible.

 

Have any enterprise customers encountered this?  How did you fix it?  Thanks.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer ocseyIT

    This wound up resolving about 48 hours after I accepted the invite.  Not ideal and the account manager was no help, but glad to have it back.

    2 replies

    O
    ocseyITAuthorCorrect answer
    Inspiring
    May 17, 2024

    This wound up resolving about 48 hours after I accepted the invite.  Not ideal and the account manager was no help, but glad to have it back.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    May 15, 2024

    Hi @ocseyIT 

    I apologize for the inconvenience caused to you.

    Kindly work with your Account Manager/Reseller to get this resolved.

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