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Participant
October 20, 2021
Answered

can't access apps but I'm still being charged.

  • October 20, 2021
  • 1 reply
  • 475 views

I can't open none of my adobe apps, despite buying them all with the student plan using my school email. A small window pops up when I attem[t to opne them, asking me to purchase them, saying my trial has ended, but I already bought the apps. 

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Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that does not show what you expect, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 20, 2021

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that does not show what you expect, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human