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Nia276041495p3l
Participant
Dec 16, 2022 4:59 PM UTC
Question

Can't access college enterprise account

My college pays for us to access photoshop etc and when i log in within the building it will let me use the apps. However, when i go to log in on my laptop at home it shows me the apps within my plan and my saved creations but will not let me access them. I don't know whether to try downloading them on my iPad but i'm afraid it might charge me and I can't afford to pay £20+ to finish some homework. Is there anything I can do?

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6 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 17, 2022 10:44 AM UTC

@Nia276041495p3l 

 

ok, then start with the steps @John T Smith suggested, but are listed here again and include additional steps:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Dec 17, 2022 12:52 AM UTC

I would suggest that you contact your college's helpdesk. What do say your student colleagues?

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ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 16, 2022 7:45 PM UTC

    you use your laptop at school without problem and then you go home and try to use the same laptop and have the problem you described?

     

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    Nia276041495p3lAuthor
    Participant
    Dec 17, 2022 8:56 AM UTC
    No, I used a computer in school but log on to the exact same account.
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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Dec 17, 2022 12:37 PM UTC

    The licence can be attributed to the school's computer. There is an option for schools to buy lab licences.

     

    Only the school can tell you that. If that is the case, you would need to take a subscription on your own for your laptop or any other computer, where you want working on. 

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    ABAMBO | Hard- and Software Engineer | Photographer
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