Can't Access School Email Subscription for Adobe Suite Pro

Question

I'm having this same issue: https://community.adobe.com/t5/enterprise-teams-discussions/can-t-access-any-apps-but-still-being-charged-for-them-my-plan-has-disappeared/m-p/12386509#M34429

Except I signed up for a subscription to "Adobe Creative Cloud ETLA - Pro Edition (Valid Until 7/31/2023 - Subscription". I'm not paying the monthly plan. I should have access, but I cannot open my apps.

I cannot even speak to support, since the chat is for admins only, and I don't know my school admin. I'm working on a project that NEEDS to be uploaded within the next few days, so I need to be given the subscription I have activated (good through 7/31/2023).

Please someone from the Adobe support staff, help me out!

Test Screen Name · Answer

You NEED to find the school admin, sadly, because only they have the power to adjust your account. Adobe cannot mess with it. That's if it is an account t issue.

However, if it's a tech issue maybe we can help. You say only "I cannot open my apps". If you'd like our advice on that problem, please tell us your conputer system and show a screen shot of the message you get when trying to open the apps. Don't just say your issue is "the same" as someone else's - quite often actually turns out to be different.

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