Can't cancel my plan, and yes, I did go to "plans" page.

Forum|Forum|4 years ago
December 21, 2021
1 reply
421 views

Hi, Trying to cancel my subscription. I went to the plan page but there was no "Manage plan" button under the plan. Prompted me to go to "admin console". When I did, the plan page prompted that I "had no plans". Tried to call, spent 3hours on hold and then the phone cut off (probably a 3h limit or something).

All the links/guides/youtube videos direct me to the manage plan page where I lack the "manage plan" button. Give me a direct line to somewhere I can cancel the plan please. This is quite taxing.

This topic has been closed for replies.

kglad

Community Expert

if you have an individual subscription, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

if you have a team/enterprise subscription, contact the admin.

p.s. if canceling early there's an early cancellation fee = 1/2 the cost of the remaining subscription

L

Leo22346253us2iAuthor

Participant

Hi

Not sure if this is a team/enterprice subscription, but how do I contact
the admin? I am the only admin of this adobe account if that is what you
meant.

The link you gave me has no chat. Disabled all blockers and added
exceptions for the adobe page to allow everything. Booted and still
nothing. While logged in ofcourse.

I am from Finland, is it possible that the chat has been disabled for my
country?

Is there any possible way to send my subscription resignation as an email?
Or perhaps a direct link to a chat?

L

Leo22346253us2iAuthor

Participant

It is almost as if my regular account outside of admin console shows the plan but gives me zero control, but when I go to admin console it shows no plans, however it shows that there is a creative cloud subscription in other pages (invoices etc). And yes, I am the only person/admin etc in the account.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded