Can't choose Photoshop to install on iMac

Forum|Forum|4 years ago
November 1, 2021
3 replies
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My CC account includes Photoshop for downloading (attacthed photo)

But there isn't Photoshop installer in my account in Creative Cloud program (attached photo)

I downloaded Photoshop installer from the web site, but when I'm trying to open it, I have such message (attached photo)

What should I do? what is the problem?

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R

Rizwan5EAC

Participant

The same thing happened to me, even though I had Photoshop and XD installed previously. What worked for me was the method at the bottom of this page by jamesm65256429.

jamesm65256429

Community Beginner ,

Oct 28, 2021

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"So to close off this whole nightmare that has cost me a literal day in messing about with CC. Perhaps someone Adobe side fixed the bug that initially made photoshop unavailable to my account. Which from the looks of it was indeed an account based issue. That being said, Vikrant's suggestion to put CC in compatibility mode is what really led me into a timehole that blew over half a day fixing.

After compat mode was set on my AMD workstation it somehow followed my account to me laptop and told CC on my laptop to run in compat mode. Why this is, is beyond me. I "fixed" it by completely obliterating any trace of adobe on my laptop, rebooting, reinstalling a clean version of CC desktop, SIGNING IN USING A TRIAL ACCOUNT. Installing trial software, then switching back over to my main CC account that has the subscription.

It's worth noting, when I switch back to my main subscription account, photoshop is there now. I uninstalled it to see if it would disappear, and was able to reinstall it without going back to the trial account.

On my tower, because I do not have the time to do a full uninstall/reinstall with all of my plugins, I went in and just started deleting folders related to CC desktop, hoping whatever metadata was kicking around telling it to constantly boot in compat mode got nuked in the process. Rebooted. Downloaded CC desktop installer. Signed in using trial account again, installed trial photoshop. switched back over to sub account. Everything seems to work now, and CC is no longer in compat mode (though it did boot up with a message that it was, but then once it started it was no longer showing uninstalled software as not compatible.)

Hopefully that's it.

Adobe, uncomplicate your software. Please and thanks."

This might work for you as well, but he is still having issues per his latest post with Creative Cloud. It seems like a reccent issue! There must've been a bad update or something.