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Owl25282402220y
Participant
Jul 17, 2022 8:29 PM UTC
Answered

Can't download creative clowd apps after my external hardrive broke

I had been keeping all of my adobe products on my external hard drive for a while but recently it hasn't been connecting and I think it's broken. Creative cloud won't let me download the products back onto my laptop(where I originally downloaded them and then uninstalled them to add to my drive). Is there some way to get them back? I'm working to restore my external drive but I would like to have these products if I cannot restore my data. 

 

When I try to download I get Error Code 176 but I've triple-checked and it's not a network drive it's just the original drive on my computer set in my preferences. 

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John T Smith
John T SmithCorrect answer
Community Expert
Jul 17, 2022 9:06 PM UTC

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs then start over

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3 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
Jul 17, 2022 9:06 PM UTC

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs then start over

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    Owl25282402220yAuthor
    Participant
    Aug 22, 2022 2:54 PM UTC

    Thank you! That did the trick and I have my files back. 

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    Test Screen Name
    Legend
    Jul 17, 2022 8:50 PM UTC

    If the disk containing an app fails, you are in big trouble, as it can't be reinstalled or uninstalled (this isn't just an Adobe thing). Adobe have a cleanup tool which can be used to wipe what is left ready to try again.

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