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Owl25282402220y
Participant
July 17, 2022
Answered

Can't download creative clowd apps after my external hardrive broke

  • July 17, 2022
  • 2 replies
  • 236 views

I had been keeping all of my adobe products on my external hard drive for a while but recently it hasn't been connecting and I think it's broken. Creative cloud won't let me download the products back onto my laptop(where I originally downloaded them and then uninstalled them to add to my drive). Is there some way to get them back? I'm working to restore my external drive but I would like to have these products if I cannot restore my data. 

 

When I try to download I get Error Code 176 but I've triple-checked and it's not a network drive it's just the original drive on my computer set in my preferences. 

This topic has been closed for replies.
Correct answer John T Smith

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs then start over

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 17, 2022

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs then start over

    O
    Owl25282402220yAuthor
    Participant
    August 22, 2022

    Thank you! That did the trick and I have my files back. 

    T
    Test Screen Name
    Legend
    July 17, 2022

    If the disk containing an app fails, you are in big trouble, as it can't be reinstalled or uninstalled (this isn't just an Adobe thing). Adobe have a cleanup tool which can be used to wipe what is left ready to try again.

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