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Kenny5FA7
Participant
August 31, 2020
Answered

Can't download Premiere Pro

  • August 31, 2020
  • 1 reply
  • 1725 views

I'm trying to download Premiere Pro for a college class, and the website isn't letting me. I'm using my school ID to log in, and when I start the download process, it takes me to a screen where I need to log in. When I input my school email, it redirects me to a log in screen for my school system. When I input my school ID and password there and hit "Log In", it just reloads and does nothing. I can log in using that ID and password on the actual school website, so I know I'm not putting in the wrong information. It just reloads, clears what I typed in, and doesn't progress whatsoever.

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Correct answer kglad

try a different browser.

 

if that fails, contact your school's it dept or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html and then

click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 31, 2020

try a different browser.

 

if that fails, contact your school's it dept or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html and then

click contact us (in the lower right)
in the chat field, type BILLING AGENT
be patient, it can take quite a while to reach a human

K
Kenny5FA7Author
Participant
September 8, 2020

I was able to successfully download Premiere Pro, though I don't know if it was this suggestion or the one I got from my school that did the trick (my school's suggestion was to first use the Adobe Creative Cloud Cleaner tool). I tried them both at the same time, and one of them worked.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 8, 2020

either way, that's good new.

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