Can't get 2018 packages to install

Question

Hi All,I've now spent two days trying to make some 2018 packages that will successfully install. They all seem to fail with the following logs. As a note, these are made in the latest CCP. OS of the machine is 10.12.6. Machine has 2017 installed already, and then a new Creative Cloud installed on top of that so that it has 2.2.0.2 of RUM. I have NO idea why this is failing. It's giving an error saying it can't register, but I don't know why. Anyone have any thoughts?03/23/18 16:49:12:033 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | ************************* START Adobe Setup *************************03/23/18 16:49:12:034 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | Adobe Setup Version: 4.4.1.29803/23/18 16:49:12:034 | [INFO] | | HDSetup | OOBEUtils | CommandLineParser | | OOBEUtils | 148743 | Parsing the command line provided. Number of command line arguments is 303/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Inside hdpimCreateSession03/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Entering into 'createHDPIMSession'03/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | new session '380321E2-415E-4FBE-B42D-10966C74E55E' created 03/23/18 16:49:12:039 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Exiting hdpimCreateSession, new session ID is '380321E2-415E-4FBE-B42D-10966C74E55E'03/23/18 16:49:12:046 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Inside hdpimInstallProduct with request AEFT 15.0.1 osx10-64 /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/AEFT15.0.1 ACR 10.2 osx10-64 /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/ACR10.2 CDEC 1.0.0 osx10-64 /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/CDEC1.0.0 COMP 1.1 osx10 /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/COMP1.1 CORG 1.1 osx10 /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/CORG1.1 /tmp/C289F0AA-C33B-4D57-BD7C-2502313CE6C9//5030E709-E54D-4AC1-8657-44C3AE84ED5F en_US false true /Library/Application Support/Adobe 03/23/18 16:49:12:047 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Exiting hdpimInstallProduct with status '0'03/23/18 16:49:12:049 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON03/23/18 16:49:12:050 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON03/23/18 16:49:12:051 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON03/23/18 16:49:12:051 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON03/23/18 16:49:12:051 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Populating install data from Application JSON03/23/18 16:49:12:054 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Previous version '15.0.1' found installed on machine. But it seems install folder has been deleted from machine. Will install the current requested version03/23/18 16:49:12:054 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Previous build version '15.0.1.73' found installed on machine. But it seems install folder has been deleted from machine. Will install/repair the current requested version03/23/18 16:49:12:060 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode ACR and version 10.2 will not be installed as same version is already installed03/23/18 16:49:12:061 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode CDEC and version 1.0.0 will not be installed as same version is already installed03/23/18 16:49:12:061 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode COMP and version 1.1 will not be installed as same version is already installed03/23/18 16:49:12:062 | [INFO] | | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 148747 | Dependent product with sapCode CORG and version 1.1 will not be installed as same version is already installed03/23/18 16:49:12:062 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Sanitizing data for product-'After Effects CC' 03/23/18 16:49:12:062 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | HD Packager Version-'0.0.167' 03/23/18 16:49:12:065 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Final Install Directory for the workflow is /Applications03/23/18 16:49:12:065 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | 03/23/18 16:49:12:642 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Client Info Json String to be passed to the script is : {"context":"ACC","installDirectory":"/Applications","locale":"en_US"}.03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Script execution for checking system requirements has succeeded with result: {"checkResult":"success","failingList":[]}.03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Script execution 'checkResult' is success03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Sorting packages to install03/23/18 16:49:12:650 | [INFO] | | HDSetup | HDPIM | ApplicationManager | | HDPIM | 148747 | Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73) selected for install03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148774 | Starting 'DOWNLOAD' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73) 03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148774 | Completed 'DOWNLOAD' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73), Time taken '0' sec 03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148775 | Starting 'EXTRACT' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73) 03/23/18 16:49:13:610 | [INFO] | | HDSetup | HDPIM | ExtractManager | | HDPIM | 148775 | Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73) Extract info - ExtractSize: 3120739912, ExtractPath:'/.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA'03/23/18 16:49:13:613 | [INFO] | | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 148775 | starting decompression of file /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/AEFT15.0.1/AdobeAfterEffects15AllTrial.zip to folder /.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA with type Zip-Deflated03/23/18 16:49:38:973 | [INFO] | | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 148775 | completed decompression of file /Library/Application Support/JAMF/Downloads/ Adobe Creative Cloud 2018 - After Effects_Install.pkg.unzip/ Adobe Creative Cloud 2018 - After Effects_Install.pkg/Contents/Resources/HD/AEFT15.0.1/AdobeAfterEffects15AllTrial.zip at folder /.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA with type Zip-Deflated with status code 003/23/18 16:49:38:973 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148776 | Starting 'INSTALL' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73) 03/23/18 16:49:38:973 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148775 | Completed 'EXTRACT' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73), Time taken '25' sec 03/23/18 16:49:52:079 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/bin/resource/libs/osx/CINEMA 4D QT Agent.app" failed03/23/18 16:49:52:079 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.7303/23/18 16:49:52:114 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/lite/resource/libs/osx/CINEMA 4D QT Agent.app" failed03/23/18 16:49:52:115 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.7303/23/18 16:49:52:151 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper EH.app" failed03/23/18 16:49:52:152 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.7303/23/18 16:49:52:159 | [WARN] | | HDSetup | HDPIM | RegisterApplicationCommand | | HDPIM | 148776 | Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper NP.app" failed03/23/18 16:49:52:159 | [WARN] | | HDSetup | HDPIM | InstallHelper | | HDPIM | 148776 | Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.7303/23/18 16:49:52:272 | [INFO] | | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 148776 | Launch Process With Task 03/23/18 16:49:53:942 | [INFO] | | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 148776 | Successfully deleted directory from path: /.adobeTemp/8897BD7F-0901-4111-A7B0-A239135E4EEA. Recursive: 103/23/18 16:49:53:943 | [INFO] | | HDSetup | HDPIM | TaskManager | | HDPIM | 148776 | Completed 'INSTALL' task for Package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73), Time taken '15' sec 03/23/18 16:49:54:640 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148746 | Exit Code: 0-------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 0 error(s), 8 warnings(s) WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/bin/resource/libs/osx/CINEMA 4D QT Agent.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/lite/resource/libs/osx/CINEMA 4D QT Agent.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper EH.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper NP.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73-------------------------------------------------------------------------------------03/23/18 16:49:54:641 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | Exit Code: 0-------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 0 error(s), 8 warnings(s) WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/bin/resource/libs/osx/CINEMA 4D QT Agent.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Plug-ins/MAXON CINEWARE AE/(CINEWARE Support)/lite/resource/libs/osx/CINEMA 4D QT Agent.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper EH.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73WARN: Attempt to register application "/Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/CEPHtmlEngine.app/Contents/Frameworks/CEPHtmlEngine Helper NP.app" failedWARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73-------------------------------------------------------------------------------------03/23/18 16:49:54:641 | [WARN] | | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 148743 | pthread_join failed with return code 303/23/18 16:49:54:641 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Inside hdpimTerminateSession03/23/18 16:49:54:672 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 148743 | Exiting hdpimTerminateSession, successfully closed session '0'03/23/18 16:49:54:672 | [INFO] | | HDSetup | HDSetup | AppContext | | HDSetup | 148743 | ************************* END Adobe Setup *************************

Anonymous · Answer

Nothing? Really? I've rebuilt installers half a dozen times now, tried on half a dozen machines with various OSes. Nothing works.

I can't tell if it's CCP, something with our serial (we're using a site serial rather than named user licensing), some missing piece with the package, etc. The installer fails, the app gets installed, but remains unlicensed.

I may finally have a support case set up with Adobe, but heck if I know it'll get anywhere. =/

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.