Can't get through to Adobe concerning managing plan

Hi!

I run a small business in Denmark and currently have 12 Creative Cloud licences. However we need to adjust this to 8 licences due to people om maternity leave and a bit of down scaling.

I can see, that Adobe have chosen to remove the "Manage plan" button in the admin console. So I have to call them to make the adjustment. But I have called them three times now, get through to an agent pretty fast, but get transferred to the team dealing with licences for business's. I have now been on hold in a total of almost two hours and have given up. I have work to do. 

I start getting the feeling that this is a deliberate strategy, to make it difficult. This does obviously not comply with the EU laws of subscription termination, adjustment and support, so I have taken the first steps in starting an appeal case with the Danish Consumer Ombudsman.

But do you guys got an advice for me on how to either get through to them, to adjust the number of licences?

Thank you in advance!