Can't install any new software, because the OS prompt doesn't appear

Question

Hi community,

I have a problem of installing Illustrator. When I hit the 'install' button, a pop-up window said:

Admin password required

Check for an OS prompt and follow the instructions. We will need your administrator password to continue.

I clicked 'continue', and there was no prompt window. I have checked the privacy&security settings, and there is nothing wrong. I tried on other applications and also failed on them.

Does anyone have any clue? Many thanks in advance!

SuJoshi · Accepted Answer

The prompt for entering admin credentials generally comes when there is a lack of permission/ restrictions for installing the apps. You can check with another admin account for testing.

AxelMatt · Answer

It seems that your are logged in on your PC as a normal user. For installation CC apps you need Admin rights.Log in as an administrator or an user with Admin rights.

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