Can't install any new software, because the OS prompt doesn't appear

Forum|Forum|5 years ago
January 14, 2021
1 reply
1203 views

Hi community,

I have a problem of installing Illustrator. When I hit the 'install' button, a pop-up window said:

Admin password required

Check for an OS prompt and follow the instructions. We will need your administrator password to continue.

I clicked 'continue', and there was no prompt window. I have checked the privacy&security settings, and there is nothing wrong. I tried on other applications and also failed on them.

Does anyone have any clue? Many thanks in advance!

This topic has been closed for replies.

Correct answer SuJoshi

The prompt for entering admin credentials generally comes when there is a lack of permission/ restrictions for installing the apps. You can check with another admin account for testing.

AxelMatt

Community Expert

It seems that your are logged in on your PC as a normal user. For installation CC apps you need Admin rights.

Log in as an administrator or an user with Admin rights.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Y

Yutan5E2FAuthor

Participant

Thank you for your prompt reply.

I just checked my Users&Groups panel, and it seems that I have already checked in as the admin.

Do you know any other possible reason?

Thank you again!

S

SuJoshi

Correct answer

Community Manager

The prompt for entering admin credentials generally comes when there is a lack of permission/ restrictions for installing the apps. You can check with another admin account for testing.

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