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Liz5EA8
Participant
February 19, 2021
Answered

Can't install Apps on both sides of a partitioned Mac/PC Computer

  • February 19, 2021
  • 2 replies
  • 762 views
My husband and I have been trying to install Adobe Creative Suite onto both sides of our personal computer's Mac/PC Partitioned computer.  On the Mac side all  went smoothly, but on the PC side we can successfully log into the Adobe account, and download the Set-Up files, but when trying to actually engage installation, we get the error message as pictured here: Server disconnection. 
 
We have disabled our firewall and antivirus software, so this is not the issue.  My husband has tried several other strategies, including installing and running the Adobe Limited Access Repair Tool (run as an Administrator), which didn't solve the issue.  We're not sure who to contact at Adobe but our Administrator can't help.  Does anyone have any ideas?
This topic has been closed for replies.
Correct answer kglad

install the creative cloud desktop app on your windows partition and use it to install your adobe programs.

2 replies

T
Test Screen Name
Legend
May 19, 2021

(Info for others reading this question: It does not concern Creative Suite, but is about the Creative Cloud app).

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 19, 2021

install the creative cloud desktop app on your windows partition and use it to install your adobe programs.

    L
    Liz5EA8Author
    Participant
    May 18, 2021

    We've tried it both ways - install on PC and try to transfer to Mac, and vice versa.  We regularly lose access to the online Adobe account on both sides and have been trying for months to try to fix this to no avail.  At this point we've virtually given up - sadly if you read online you will see that many others have this issue and we have continued to try many steps, including the one you suggest here, with no long-term success.  The program will load, start to work, and then will have an authorization error that prevents us from continuing to use it or to access projects we've started.  We suspect that this is something Adobe needs to repair in their user access system we believe... after months of spending literally dozens and dozens of hours trying so many different installation configurations.  

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 18, 2021

    i don't know what you mean by "both ways" but there's no one that knows what they're talking about recommends transferring (or migrating etc) adobe programs.

     

    if you want adobe on both mac and windows partitions on the same computer, that may not be possible.  but, if it is possible, you would:

     

    1. install the win cc desktop app on the win partition and use it to install your win partition programs 

     

    2. install the mac cc desktop app on the mac partition and use it to install your mac partition programs 

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