Can't install Creative Cloud

Forum|Forum|3 years ago
May 23, 2022
1 reply
163 views

Hi!

I'm trying to install the Creative Cloud app, but I can't proceed. I open the install file and get the message in the attached file ("Account authentication: State your system password when you are asked to in order to install Creative Cloud on the computer. When you have stated the password, we will open a webb browser in order to verify your account."). But when I press "Fortsätt" ("Proceed"), nothing happens. How come? It just stays in this window.

There's nothing wrong with the licence.

With kind regards

Daniel

This topic has been closed for replies.

kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

D

Daniel245629632p19Author

Participant

Sorry, doesn't work either. I can download the file, no problem there. It's when I'm launching it that it won't work. I can't proceed. 😞

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded