Can't log in on the creative Cloud Desktop app : AADSTS50020: User account

Forum|Forum|2 years ago
February 28, 2023
1 reply
1113 views

Hello,

I really need some help with my. adobe creative cloud desktop app. I can't log in. I have tried everything (delete all the apps linked to the creative cloud, reinstall them several times, change my password, try. new ways of log in ...) and nothing have worked.

When i open my creative cloud desktop app and when i enter my. mail adress + my passoword i have the same message every time : I really need some help because the Adobe softwares are my work tools and without them i can't work...

A big thank you in advance to any of you who will try to help me !

This topic has been closed for replies.

Ashish_Harrison

Adobe Employee

Hi @Paulin25175427qrre this is related to an IDP (Azure or ADFS) where the user's email is not added to the IDP or the Web SAML app is not assigned to a user.
Could you please let me know how you're trying to sign in? Thanks!

Regards,Ashish Harrison

P

Paulin25175427qrreAuthor

Participant

Thank you for your answer !!
I try to log in directly on the home page of the desktop app Creative Cloud via my Microsoft account, this is the only thing I can do, I have no other options to log in when I open the app.