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evs001
Participant
September 7, 2015
Question

Can't log in with Enterprise ID - "Another user is currently logged in."

  • September 7, 2015
  • 2 replies
  • 3676 views

Also asks to clear cookies and restart browser. Have done this numerous times along with deleting OOBE folder, quitting all adobe applications, shutting down/restarting computer, logging into my personal Adobe ID and signing out, etc.

    This topic has been closed for replies.

    2 replies

    alisterblack
    alisterblack
    Inspiring
    September 5, 2016

    Are you using Federated ID/Single Sign-On?

    If so please contact the admin for your Adobe Enterprise Dashboard.

    The error "another user is currently logged in" occurs when the attributes sent in the SAML assertion do not match the email address that was used to start the login process.

    Check the attributes in the SAML assertion and make sure they are exact match to the ID the user it attempting to use, and also an exact match with the enterprise dashboard.

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    evs001Author
    Participant
    September 8, 2015

    Would anyone be able to help me solve this issue?

    L
    luc otter
    Participant
    August 26, 2016

    Hi,

    I' m having the same problem... I was able to install a few app, but not all of them.. and now I can' t even use my apps...since I can' t log in. Please help !! (thanks!)

    Kanikas
    Kanikas
    Legend
    September 2, 2016

    moving to Deployment for Creative Cloud Team, Enterprise, & CS​

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