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Participant
October 1, 2024
Answered

Can't purchase through the Admin Console, "Gathering all your product details" forever

  • October 1, 2024
  • 1 reply
  • 514 views

I'm trying to buy some Acrobat licences through our Admin Console, and whenever I click on Buy More I get the white modal with "Gathering all your product details" and an indefinitely spinning wheel. I think the website's security settings are blocking the purchase page from loading because I'm getting a few CORS errors in my Chrome console and specifically:

Refused to display 'https://commerce.adobe.com/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

This topic has been closed for replies.
Correct answer Bani Verma

Hi there, 

 

As you mentioned, the security settings are blocking it. I recommend checking if all the correct ports are allowed at https://adobe.ly/4eOJkFl.

Let us know if this helps. 


^BS

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
October 2, 2024

Hi there, 

 

As you mentioned, the security settings are blocking it. I recommend checking if all the correct ports are allowed at https://adobe.ly/4eOJkFl.

Let us know if this helps. 


^BS

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