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Participant
Jan 29, 2023 2:51 AM UTC
Question

Can’t sign in

shows errors constantly when trying to sign in. Very disturbing. 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    kglad
    Community Expert
    Community Expert
    Jan 30, 2023 8:20 PM UTC

    @Sienna226314867wyt 

     

    your post was moved to enterprise & teams.  contact your plan administrator.

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    Participant
    Jan 31, 2023 2:13 AM UTC
    Hi 你好,
    我的問題已經得到解決, 感謝協助




    非常感謝

    Bruce
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    kglad
    Community Expert
    Community Expert
    Jan 31, 2023 2:57 AM UTC

    good to hear that!

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    Nancy OShea
    Community Expert
    Community Expert
    Jan 29, 2023 9:49 PM UTC

    Error 400 is a browser connection problem.

    Does this happen with Acrobat desktop version or Acrobat online?

     

    Can you log-in to Creative Cloud from your computer?

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    You should be able to launch desktop Acrobat from your computer's Start Menu.

     

     

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    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    Jan 29, 2023 1:15 PM UTC

    are you trying to sign in with an gmail, facebook or apple id/password?

     

    are you trying to sign in to use adobe scan or adobe reader or something else adobe?

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    Peru Bob
    Community Expert
    Community Expert
    Jan 29, 2023 2:53 AM UTC

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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