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Question

Can't uninstall Reader X 10.1.2 or install/download patch package update 10.1.3

Forum|Forum|14 years ago
April 21, 2012
3 replies
10177 views

When i try to download the adobe reader 10.1.3 update patch recommended by Secunia PSI, windows installer appears and say's "This patch package cannot be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Widows Installer Package".

Acrobat

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Adobe Employee

To install Reader 10.1.3. Here are the correct sequence, you need to follow

Acceptable: 10.0.0 > 10.1.3 (Q)

For more details, please refer to http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html

Regards,

Deepak

Adobe Employee

Hi TYRE22,

It seems that the patch using which you are trying to update Reader 10.1.2 to 10.1.3 is corrupt.

Please be sure that you have Reader 10.1.2 installed and then update it using the following MSP file:

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5358&fileID=4983

Community Expert

Community Expert

Moving this discussion to the Enterprise Deployment forum.