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Participant
March 8, 2022
Question

Can't use Adobe Cloud apps after changing subscription

  • March 8, 2022
  • 1 reply
  • 93 views

About a fortnight ago I unsubscribed from Adobe Cloud, to take advantage of one year of free use, offered by the school. I still have my old apps installed. When I log into the Cloud main page (as a new user), my apps show as "trial expired". Now I can't use any app to do my assessments. The school IT support told me to uninstall the apps and reinstall them again. I tried with an app, but nothing. Even after reinstalling it, the usual "trial expired" prevents me from using the app. What can I do?

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1 reply

Community Expert
March 9, 2022

Did you log out and log in using the school id that has the free subscription?

Also, have a look at the following article.
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
-Manan

-Manan