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jnoonan1
Participating Frequently
June 6, 2020
Answered

Can't use Premium features in Lightroom for mobile after in-app purchase

  • June 6, 2020
  • 13 replies
  • 1890 views

I have a enterprise creative cloud through California State University, and LIghtroom (Mobile) is not recognizing the subscription to allow the premium features. Other apps work.  I am signing in using our school's SSO. So I am unable to use premium features.

 

searched community and the followed the suggestions about selecting restore purchases and that does not fix it, along with also uninstalling and reinstalling Lightroom mobile.

 

Jim Noonan

 

This topic has been closed for replies.
Correct answer SuJoshi

Hello,

With at-home licenses, you are not getting any cloud storage and online services which is a must for Lightroom CC and that is the reason the user would not be able to access it. However, the students can use Lightroom Classic CC which is a desktop-based application. These licenses are not available for mobile devices as well.

 

If you are getting requests from the students/faculty for the access of Lightroom CC, then you have to assign All Apps license to the users.

13 replies

Bani Verma
Bani Verma
Legend
June 8, 2020

Hi Jim, 

 

Your temporary license enables access to recent versions of Adobe Creative Cloud desktop apps. These licenses do not include mobile apps, Creative Cloud Libraries, Creative Cloud Assets, Lightroom Photos, or shared files and workflows.

Since Lightroom CC is a Cloud-first app it requires storage and access to a specific service which is why it won't work. 

 

However, you can download and use Lightroom Classic CC without any issues., Lightroom CC is available only as an option for the students to try if they have Adobe IDs.

For more details see https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html.

 

Let us know if this helps.

J
jnoonan1Author
Participating Frequently
June 11, 2020

Hi Bani, thanks for the response. So I understand the COVID offering BUT I am a staff member for the California State University system (~500K students and ~45K faculty and staff) and my understanding is we are paying for an enterprise license.  So if we have a valid purchased enterprise account would the Lightroom cloud app also be included? If so, why is it not working for my account?

 

Thanks.

Jim

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
June 11, 2020

Hello,

With at-home licenses, you are not getting any cloud storage and online services which is a must for Lightroom CC and that is the reason the user would not be able to access it. However, the students can use Lightroom Classic CC which is a desktop-based application. These licenses are not available for mobile devices as well.

 

If you are getting requests from the students/faculty for the access of Lightroom CC, then you have to assign All Apps license to the users.

    J
    jnoonan1Author
    Participating Frequently
    June 6, 2020

    Hi, I have a creative cloud subscription through my institution, California State University. All apps except for Lightroom Mobile recognized my subscription. In Lightroom Mobile the premium features are not available. I am trying to use mobile on both IOS iphone 8+ and ipad pro 2020. I have uninstalled and reinstalled.  Very frustrating. I have search community postings and installing and trying restore purchases have not helped.

     

    Any other suggestions?

    Thanks.

    Jim

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    June 8, 2020

    Hi there,

    We had a system problem that is fixed now.  Your account should now appear subscribed in the Lightroom app. We apologize for the trouble.

     

    Let us know if that helps.

    Thanks,

    Mohit

     

    J
    jnoonan1Author
    Participating Frequently
    June 8, 2020

    Hi Mohit, I just tried again on my ipad pro. I click on settings, then premium features, then i get a photo with text under that says unlock the most powerful tools to take your images even further. Then I select "continue" , and I get "Unable to complete purchase", Sorry we couldnt complete purchase."

    Thanks.

    Jim

     

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