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Scorch Escarcha
Participant
Oct 15, 2021 3:09 PM UTC
Answered

Can we merge purchased substance 3D subscription to our existing Adobe account?

Dear Adobe CC Team,

 

We mistakenly created a new account when we purchased Substance 3D licenses.
Any chance we can merge or  transfer the newly subscribed app to our existing account?

 

Please let me know if you need more information.

 

Regards,

Scorch

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SuJoshiCorrect answer
Community Manager
Oct 19, 2021 12:51 PM UTC

Hello Scorch,

I would recommend contacting your Account Manager/Reseller who might be able to check with the concerned team about merging the licenses in a single contract.

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3 replies

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Oct 19, 2021 12:51 PM UTC

Hello Scorch,

I would recommend contacting your Account Manager/Reseller who might be able to check with the concerned team about merging the licenses in a single contract.

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    Scorch EscarchaAuthor
    Participant
    Oct 20, 2021 8:24 AM UTC

    Thanks TechBurner.

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    Scorch EscarchaAuthor
    Participant
    Oct 26, 2021 2:38 PM UTC

    Hi Techburner,

     

    The local distributor said that Adobe does not merge licenses from two accounts.

    Can we just drop the new account and get a refund instead?

    We plan on just purchasing the licenses within our existing account.

     

    Regards,

     

    S

     

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