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Participant
October 15, 2021
Answered

Can we merge purchased substance 3D subscription to our existing Adobe account?

  • October 15, 2021
  • 3 replies
  • 550 views

Dear Adobe CC Team,

 

We mistakenly created a new account when we purchased Substance 3D licenses.
Any chance we can merge or  transfer the newly subscribed app to our existing account?

 

Please let me know if you need more information.

 

Regards,

Scorch

This topic has been closed for replies.
Correct answer SuJoshi

Hello Scorch,

I would recommend contacting your Account Manager/Reseller who might be able to check with the concerned team about merging the licenses in a single contract.

3 replies

SuJoshiCommunity ManagerCorrect answer
Community Manager
October 19, 2021

Hello Scorch,

I would recommend contacting your Account Manager/Reseller who might be able to check with the concerned team about merging the licenses in a single contract.

Participant
October 20, 2021

Thanks TechBurner.

Participant
October 26, 2021

Hi Techburner,

 

The local distributor said that Adobe does not merge licenses from two accounts.

Can we just drop the new account and get a refund instead?

We plan on just purchasing the licenses within our existing account.

 

Regards,

 

S